I wanted to let you know how happy my wife and I were with the work your company did in installing our new lateral and in correcting the numerous deficiencies on the underside of our house. I am in charge of almost 40 million square feet of real estate across the country and have dealt with hundreds of contractors over the 30 years that I’ve been in business. It is rare for them to appear at a job site on time, to come prepared with the necessary parts and tools, to do what they say they’re going to do, and to finish the project on time and on budget. Lunt Marymor, on the other hand, met each and every one of these objectives. To top it off, Antonio and his helpers were courteous, conscientious, and honest. I told you previously that we thought Antonio walked on water and that statement is hardly and embellishment. I meant every word of it and am still surprised that people of his caliber still exist in this world.
What surprised me the most was the work you did on a time and material basis. In the real world, a T&M job is like writing someone a blank check. You gave an estimate of what the work would cost and said you rarely exceeded estimates even though there was no stipulated fee. I am aware of the many obstacles your guys ran into (boulders, City of Walnut Creek, tight working conditions, etc.) and really expected you to exceed your estimates. However, you came in right where you said you would and even ate some of the costs to ensure that you didn’t exceed budget. When the City Inspector did his final last week, he made it a point to tell us what a professional job your guys did. That’s a first as far as I am concerned.
I’d better stop with the compliments before this sounds too good to be true. After all, this is supposed to be a thank you letter and not a commercial. However, before I close, I want to thank you and your company for doing such a great job and, second, thank you for restoring my faith in commercial contractors!
