We’ve built our reputation on high quality work and a fair pricing policy. This means that in good times and in bad times, you will always get a great value. This includes a full explanation of what goes into the cost of our services. We publish our pricing and freely offer it to you as you decide who is best equipped to handle your repair, service or project. If everyone did this, your job as a consumer would be much easier!
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Our Clients find us less expensive and a better value in the long run, and even in the short run, because we get the job done faster and better than other plumbing companies. We encourage you to judge for yourself. Remember, it’s not the rate that matters, it’s the work.
How do we charge for our time? We provide our services based on the following methods of compensation: Time and Materials (T&M) and Fixed Quote. On you bill you’ll see that we charge for both the diagnostic and repair portions of our visit. We are unable to provide a Service Technician to make no-cost service repair estimates at your door; however, our estimators are able to provide you with free estimates for remodel or new construction work.
Time and Materials: Our Technician will have all of the common plumbing materials that will be required to solve common repairs on his vehicle. If our Technician is missing a common item and must make a trip to get it for you, you will not be charged for this time. However, if we are required to locate custom, rarely used, or unique materials, we will charge at the service rate specified for the repair type for the time involved to research, pick up and deliver these. On larger installations and repairs, you will be charged for the time it takes to make materials lists and stage materials to your location.
Fixed Quote: Some scopes of work are appropriate for fixed price quotations. These projects are priced by the job, not by the hour. Price quotes are given prior to work proceeding and are agreed to by Owner in writing.
Billing: Our Service Technician will ask you to sign his work order before he begins working, and initial it once he is done. Our Technicians do not bill or collect on the spot; we invoice for our services by mail.
Payment Methods for Service Work: Checks, Visa, MasterCard or American Express.
Warranty – New Installations: All new installations are provided with a one year parts and labor warranty, beginning with the date of installation.
Warranty – Repairs to existing plumbing: Repairs to existing plumbing lines, fixtures and faucets are provided with a 30 day parts and labor warranty, beginning with the date of repair. We are unable to warrant drain cleaning.
Reschedule & Cancellation Policy: If you need to cancel or reschedule your appointment, please be sure to contact us at least 24 hours prior to your set appointment time. Missed appointments without prior notice are subject to our minimum service charge.
An ESTIMATE will include a clearly defined scope of work that can be given a firm price before the work is begun. There is no charge for an estimate. Examples of work whose costs can be estimated are water closet replacements, replacement of an existing tank water heater with the same type at the same location, and installation of a water supply for refrigerator ice maker, etc.
In-home CONSULTATIONS require problem solving, investigation, pipe sizing, piping layouts and/or designing a plumbing system. Fees for consultations are charged by the hour. Examples are diagnosing the cause of a hot water mixing problem, laying out the route and determining the size for running a new gas line, whole-house water re-pipe, diagnose the cause of a mystery leak, etc.
A BUDGET is a general scope of work that is given a ball park price that is subject to change as conditions become more apparent. There is no charge for a budget. Examples include work required behind concealed conditions or limited access where existing piping cannot be readily inspected. Placeholder budget amounts may be assigned for fixture purchases that are yet to be specified, or subcontractor work (for example concrete cutting and trenching) that has not yet been bid by the subcontractor.
Repairs that cannot be efficiently estimated in advance are dispatched as SERVICE CALLS. Service calls are billed on a time and materials basis and include all typical plumbing issues, for example: running water closets, dripping faucets, leaking water lines, clogged drains, inoperable valve handles, broken garbage disposals, etc.
