How do we charge for our time? We provide our services based on the following methods of compensation: Time and Materials (T&M) and Fixed Quote. On you bill you’ll see that we charge for both the diagnostic and repair portions of our visit. We are unable to provide a Service Technician to make no-cost service repair estimates at your door; however, our estimators are able to provide you with free estimates for remodel or new construction work.
Time and Materials: Our Technician will have all of the common plumbing materials that will be required to solve common repairs on his vehicle. If our Technician is missing a common item and must make a trip to get it for you, you will not be charged for this time. However, if we are required to locate custom, rarely used, or unique materials, we will charge at the service rate specified for the repair type for the time involved to research, pick up and deliver these. On larger installations and repairs, you will be charged for the time it takes to make materials lists and stage materials to your location.
Fixed Quote: Some scopes of work are appropriate for fixed price quotations. These projects are priced by the job, not by the hour. Price quotes are given prior to work proceeding and are agreed to by Owner in writing.
Billing: Our Service Technician will ask you to sign his work order before he begins working, and initial it once he is done. Our Technicians do not bill or collect on the spot; we invoice for our services by mail.
Payment Methods for Service Work: Checks, Visa, MasterCard or American Express.
Warranty – New Installations: All new installations are provided with a one year parts and labor warranty, beginning with the date of installation.
Warranty – Repairs to existing plumbing: Repairs to existing plumbing lines, fixtures and faucets are provided with a 30 day parts and labor warranty, beginning with the date of repair. We are unable to warrant drain cleaning.
Reschedule & Cancellation Policy: If you need to cancel or reschedule your appointment, please be sure to contact us at least 24 hours prior to your set appointment time. Missed appointments without prior notice are subject to our minimum service charge.